Controller
VitrineAlu Ltd is the controller for website enquiry data. Contact: info@vitrinealu.co.uk, 0330 133 3622. Registered office: Unit 1 Nassau Business Park, Bahama Road, Haydock, St Helens, Merseyside, WA11 9FW.
Privacy and policies
How VitrineAlu handles enquiries
Here's how VitrineAlu handles enquiry data — what website forms collect, why we use it, how long we keep it, and how installer referrals work.
What we collect
Website forms may collect name, email, phone, company, project area, selected product/opening, enquiry type, project details, consent records, installer-referral area notes and the page or campaign source.
Why we use it
We use enquiry data to respond to trade quotes, account applications, product questions and referral requests. The lawful basis is usually steps requested before a contract, legitimate interests in running a trade supply business, consent where a referral share is requested, and legal obligation where records must be retained.
Installer referrals
VitrineAlu is trade-only and does not sell or install direct to homeowners. Referral requests are reviewed by VitrineAlu before any handoff, and details are not automatically sent to raw prospect firms. If a request is shared with an installer, that installer is a separate controller for its own quotation, contract and warranty.
Processors and transfer basis
Website contacts may be stored in Wix Contacts. Wix acts as a service provider/processor for those contact records and may process data outside the UK/EEA, including the United States, using its data processing terms and transfer safeguards such as Standard Contractual Clauses where required.
Retention
Unsuccessful website enquiries are normally kept for up to 24 months. Trade account and quotation records may be retained for the life of the account and up to 6 years where needed for contract, tax, warranty, dispute or legal records. Spam/security signals are kept only as long as needed to protect the service.
Your rights
You can ask for access, correction, deletion, restriction, portability or objection to processing. You can withdraw consent for referral sharing at any time, without affecting earlier lawful handling. You can also complain to the ICO.
Accuracy
Published specifications are product-selection guidance. Final sizes, compliance route and project suitability must be confirmed before fabrication.
Specification
Technical values depend on product route, glass, configuration and project requirements. Ask for confirmation before relying on a figure for compliance.